Statement Of Purpose
- Our Philosophy, Aims, and Objectives
- Arrangements for maintaining contact with relatives/friends
- About our Home and building
- Day to Day life in our home
- Our People
- Our complaints procedure
- Our Safety Procedures
- Our Admissions procedure/care planning
- Our terms and conditions
Statement of Purpose
Provider Name: Walc Limited
CQC Provider ID 1-101640026
Legal status: Organisation
Registered Address: 1 Springfield Road
Tel/Fax: 01929 422200
The philosophy (mission) of Walc House is essentially to provide a family home from home. Independence and freedom of choice will actively be encouraged, whilst offering specialist and appropriate levels of staff support and input where required. We are committed to supporting our clients in fulfilling their potential and will endeavour to guide them through this process. As a service, we aim to act in the best interests of the clients and strongly believe we are foremost mentors. Herein we hope to set good examples of practice in partnership with our clients to promote independent living.
Walc Houses CALM Influence
- Consistent and carefully considered approach
- Autistic specific programmes and activities
- Life skills taught relevant to clients’ needs and requirements
- Mutual respect is advocated for all clients and staff
Walc House intends to provide a dynamic, stimulating and structured environment in which to live and work.
The Aims and Objectives of Walc House
- Primarily to mentor and guide our clients to lead a full and active life.
- To offer a high-quality care provision with experienced trained staff in the field of Autistic Spectrum Disorders.
To enable our clients to achieve their full potential whilst providing them with the freedom to independently choose from a range of structured activities specifically tailored to meet the needs of clients.
We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a client’s ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our clients by:
- supporting the personal needs of our clients through assessments to identify the level of support required, with a view to encouraging the clients to develop their own personal care needs.
- giving help in intimate situations as discreetly as possible.
- helping clients to furnish and equip their rooms in their own style and to use them as much as they wish for leisure pursuits.
- trying to ensure clients’ privacy when using the telephone, opening and reading post and communicating with friends, relatives or advisors.
- ensuring the confidentiality of information, we hold about our clients.
We try to preserve respect for our clients’ intrinsic values by:
- treating each client as a special and valued individual.
- helping clients to present themselves to others as they would wish, with staff support and guidance offered regarding clients personal appearance, their choice of suitable attire.
- endeavouring to preserve the clients’ dignity if specialist behaviour support is required in public.
We will encourage our clients to develop their independence upon entering our home. It is important to foster our clients’ developing opportunities to think and act, without reference to another person by:
- providing, as tactfully as possible, human or technical assistance when it is needed.
- maximising the abilities our clients have for independent interaction with others and for carrying out the tasks of daily living, unaided.
- helping clients to take reasonable and fully thought out risks.
- promoting possibilities for clients to establish and retain contact beyond the home.
We aim to provide an environment and structure of support, which responds to clients’ needs through:
- protecting clients from all forms of abuse and from all possible abusers.
- providing readily accessible channels for dealing with complaints by clients.
- creating an atmosphere in the home, which clients experience as open, positive and inclusive.
We work to maintain our clients’ place in society as fully participating and benefiting citizens by:
- ensuring that clients are made aware of the opportunity to vote in elections and to inform them fully, dependent on the clients’ individual abilities and understanding, on the democratic options.
- preserving for clients, full and equal access to all elements of the National Health Service.
- helping clients to claim all appropriate welfare benefits and social services.
- assisting clients access to public services such as libraries and further education.
We aim to help clients exercise the opportunity to select from a range of options in all aspects of their lives by:
- providing alternative meals if required.
- enabling clients to manage their own time and allowing for flexibility within scheduled programmes of activities.
- respecting individual, autistic forms of behaviour in clients.
- retaining flexibility in the routines of the daily life of the home.
We want to help our clients to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this by:
- informing ourselves as fully as each client’s wishes, about their individual histories and characteristics.
- respecting our clients’ religious, ethnic and cultural diversity.
- helping our clients to maintain existing contacts and to make new liaisons, friendships and personal or sexual relationships, if they wish.
- attempting always to listen and attend promptly to any client’s desire to communicate at whatever level.
Arrangements for maintaining contact with relatives, friends and representatives. We actively encourage clients to maintain all forms of social contact that they enjoyed before moving into our Home. We will assist our clients to maintain contact at all times. This is the client’s home and therefore, subject to the client’s wishes, visitors are generally welcome at any time. We would ask that if you want to take a meal with the client that you advise us in advance so that the staff are aware.
In order to comply with our responsibilities under Care Home, Health and Safety and Fire Regulations, we would ask that all visitors sign in our Visitors book and sign out on departure. Clients can receive visitors in their own room or any of the communal areas where appropriate.
Visitors wishing to take clients off the premises should speak to the senior member of staff on duty, to ensure that any medication can be provided and that the trip out is within the capacity of the client. Time of departure and return should be noted.
We do encourage families or friends to take out our clients on day trips and social events or visits. Holidays, such as Christmas often give an opportunity for clients to be taken home for short breaks, if the family feels they can cope with their short term care needs. Of course, it is the right of friends and relatives to be as involved as they wish with their loved ones and they must decide the level of contact appropriate for them.
We also involve relatives/representatives in initial and ongoing care planning. This enables us to care for them and ensure their needs are met fully as individuals. It is important that relatives assist us in keeping the care plan up to date, by letting us know any change of address/telephone number, and a contact telephone number if they are away for any period of time. The care plan can be seen by relatives/representatives at any time, with the client’s permission of course.
About the Home & Building
Clients Lounge (Reception 1) 13.49 m2
Office 11.20 m2
Kitchen 16.23 m2
Lobby area leading through to:
Client Bedroom 1 Less en-suite shower room 17.17 m2
First floor (Access from 2 separate stairwells)
Lobby area leading up via stairwell to:
Client Bedroom 2 less en-suite shower room 14.22 m2
The door outside Bedroom 2 leading through the hallway to:
Utility Area(Housing Sluice Washing Machine & Dryer)
Turning right to:
Additional Client shared Bathroom facility with Bath & Sink with separate Staff WC adjacent.
Split level landing leading up to:
Staff/training room 6.01 m2
Client Bedroom 3 less en-suite shower room 14.86 m2
The stairwell leading to the second floor:
Client Bedroom 4 less en-suite shower room 13.25 m2
• Sensory Garden incorporating a covered seating area for dining and activities.
• Off-road parking to the front of the property.
Day to Day in our Home
- The home will cater for 4 Adults (18 to 65).
- The Home will cater for adults of both sexes with learning difficulties associated with Autistic Spectrum Disorders.
At Walc House we make all reasonable endeavours to provide the following services:
- Aromatherapy massage
- Indian Head massage
- Hand massage/ Deep tissue massage machinery
- Music therapy
The sensory program is included in the structured activities of the house at no extra cost to the clients. The assessed needs of the client are of paramount importance and extra services may need to be sourced.
Other social activities provided:
We encourage life skills in a positive environment that promotes as much independence as possible, within a risk assessment framework. We encourage our clients, under supervision, to go shopping, walking, cycling, swimming, horse riding, and water sports and to develop personal levels of fitness. We also want to enable our clients to access the community as much as possible, and will do whatever we can to ensure that this happens – including utilising the homes’ transport to access the wider community, as well as the local community, as our presence within walking distance of Swanage enables access to shops and local amenities. Our clients will also have access to IT within the home, should they wish to.
We encourage all our clients to follow any religion they choose. We also accept that many people do not have any religious belief. When a prospective client becomes a resident, family members will support the informed process of religious choice, so that we can assist you in arranging ways in which the clients can practice their beliefs.
Our staff will do whatever they can to ensure you can observe your own personal religious beliefs. Various churches are located nearby to our Home should our clients wish to visit these.
Communicating within our home
We will enable communication with our clients through various methods, in order to suit their particular needs, but these can include a range of picture exchange systems, Makaton signing, fingerspell, or through specialized software packages i.e. Communicate in Print (Rebus).
We would anticipate holding at least weekly meetings with our clients. Due to the communication level of some of our clients, we would enable their input utilising a suitable communication system appropriate to each individual’s needs. This would empower them to have a voice within the house. Therefore, as this is very much their home, our client’s input will be valued and recognised into how the home is run for their benefit.
To support this we also utilise quality monitoring programmes. We are committed to ensuring that clients and their family members are fully consulted about matters which are significant to the running of the Home, or about matters which might affect their well-being or quality of life. The management and staff are available to listen to the views of the clients and family members at any time.
It is our policy to maintain an effective, efficient system of ensuring quality care through the effective training and assessment of staff together with a quality assurance system to monitor how well the needs of our clients are being met.
We feel that actively seeking information on the quality of care we provide on this basis will ensure that we meet the needs of our clients. Of course, this is a formal process, all our clients and staff are encouraged to informally discuss any suggestions for improvement that they may have with the Managers or Deputy Manager at any time.
These questionnaires are anonymous and confidential and are utilised purely for the purpose of improving our services. The results of these questionnaires are available to our clients, prospective clients and any visitors to the home upon request.
We employ twelve members of staff to deliver our unique philosophy.
Full details agreed on staffing:
- Day staff. 2 shifts, 2 members of staff per shift to include either the Registered Manager or Deputy Manager. The service operates a continental shift pattern to accommodate the management team on 4 days on 4 days off basis with a crossover between staff teams to ensure both Managers work and lead all staff respectively.
- waking night staff and sleepers, to include Night Manager. Similarly operating a continental shift pattern 1 shift, 2 members of staff per shift. ( 1 waking, 1 sleeper).
- Hours of work – the early shift from 07:45 to 18:45, late shift 10:45 to 21:45 and night shift from 21:15 to 08:15.
- Registered Manager, Night Manager, and Deputy Manager will operate a rota to be on an emergency call.
- The ancillary staff as follows; administrators, namely the proprietors and co-directors. also a Logistics Manager.
- Flexibility to change staffing levels if any 1:1 support is required.
Proprietor / Directors
Deputy Manager- Logistics Manager
Senior Support staff
The Proprietor of Walc Ltd is educated to degree level and is a qualified teacher with 20 years’ experience, 13 of which have been spent managing teams of staff working specifically with students who have learning difficulties associated with Autistic Spectrum Disorder in both educational and Social Care settings.
Silena Calvo is employed as the Registered Care Manager of Walc House. Silena has nearly 20 years’ experience working in both educational and Social Care settings with students and young adults diagnosed with Autistic Spectrum Disorders. Silena possesses extensive knowledge of the client group and has also acquired specialist qualifications in the field of Autism, namely OCN Levels 1-3. Silena attained a level 3 NVQ, with relevant Adult core modules and has the Managers Award qualification for Leadership and Management Level 4.
Our Complaints Procedure
To ensure that the service we provide matches needs and expectations, we welcome any comments you may care to make. Our clients, their family members and any stakeholders are entitled to make complaints at any time. If someone wishes to complain about the service received from the home, they should follow the steps below and/or refer to their personalised complaints procedure booklet.
You can also contact Dorset Social Care and Health if Dorset County Council funded, with a complaint at any time, their details are given at the end.
If you are a client, or advocate acting on their behalf, and have a problem with the services provided, you need to be clear about what is wrong and what you think should be done about it. You may like to ask a friend or relative to help you with your complaint.
If, however, your complaint is about the way you are treated or about the behaviour of the staff in the home, it is better to let the member of staff concerned know how you feel immediately – if you feel comfortable or are able to do so. Again, you may like to ask a friend or a relative to help you make your complaint. It is always better to give the person concerned an opportunity to respond before complaining about them to someone else.
If you feel unable to discuss the problem with them, or they are unable to resolve the problem, you should contact either the senior person in charge or the Manager.
Additionally, if you feel there is a real danger to clients if speedy action is not taken to deal with abuse or ill-treatment, then you should contact the Manager immediately.
If, however, you feel a criminal offence has been committed you should contact the police.
If possible you should record your complaint. We will also record any complaints for our own records, along with details of any investigation and action taken.
If you are not happy about making the complaint yourself, and you do not know someone who is prepared to talk to us on your behalf, we will be happy to find someone from an independent organisation to act as an advocate for you (this is to act in place of a friend).
If we receive a written complaint, it may take a little time to consider it fully. We will, however, write to you within one week to acknowledge receipt of the complaint and to tell you what steps we are taking to resolve it.
If there is no immediate solution, we will investigate your complaint fully, contacting those concerned. We will then write to you within three weeks, with details of our findings, any action we have taken and our proposals to solve your complaint.
If you are still not satisfied you have the right to forward your complaint to the Care Quality Commission, or Dorset Social Care and Health if funded by Dorset County Council. Should you wish to do so you can contact them at:
South West Region
Care Quality Commission
Newcastle Upon Tyne
Tel: 03000 616161
The Complaints Officer
Dorset Social Care & Health
Dorchester DT1 1XJ
Tel: 01305 221061
We take our health and safety responsibilities very seriously. We have appointed Silena Calvo and Jo Wood respectively, as the person(s) responsible for monitoring our Health and Safety Policy, its implementation and maintenance. Additionally, we outsource the management of Health and safety within the home to a professional agency. They are responsible for passing on any new legislation that is introduced.
It is our policy to provide and maintain safe and healthy working conditions, equipment and systems of work for all our employees. We will also provide information, training and supervision as required for this purpose. We accept our responsibility for the health and safety of our clients, their visitors and other people who may be affected by our activities.
For the safety of all our residents, the main exit doors to the front and rear of the building are electronically locked at all times. The main exit doors can be released by a key held by staff at the request of our residents. In the event of an emergency occurring, break glass points to release exit doors both front and rear are provided. In the event of a fire, doors will release automatically via the fire panel control mechanism.
- provide induction training to all new employees in health and safety relevant to their role.
- provide ongoing regular training for all staff in fire evacuations, fire risk assessments and using fire safety equipment.
- take account of health and safety factors when new methods, processes or premises are being planned, or when changes in existing methods are considered.
We recognise our duties under RIDDOR and have introduced a system for reporting accidents, diseases and dangerous occurrences to the Health and Safety Executive and the Registering Authority; this is in addition of course to our statutory duty to keep an Accident Book which is available for inspection at any time.
We are fully committed to the achievement and maintenance of the highest standards of Health & Safety and encourage the co-operation of all employees and clients. In our commitment to this policy, we are willing to discuss with our clients and staff any aspect of health, safety and welfare.
Our health and safety policy is explained to our clients in a way that they understand, and is displayed in the Home and regularly reviewed.
We provide a living and leisure environment for autistic persons, some of whom are vulnerable to a variety of risks. The following sets out our policy in relation to fire prevention/detection. Clients and staff all have a copy of this policy, and in addition, it is posted in various prominent places around the home.
- All furniture and equipment purchased by the home should be fire retardant. Items brought into the home by clients should be checked for safe use.
- All staff are trained in fire prevention awareness and understand the fire instructions of the home.
- Regular checks are made of the building
- We are a no smoking Home.
- All clients are made aware of general fire risks
- We have appropriate firefighting equipment installed, this is regularly maintained.
Management is responsible for:-
- Ensuring that fire detection and alarm system is in place at the home which meets laid down specifications.
- Ensuring that a maintenance agreement is in place which meets the registration and fire standards, with equipment being checked at stated intervals, provides a 24-hour call out and repair service and provides a written report of all actions taken by contractors’ engineers.
- Each new member of staff receives awareness training during their induction; this is updated on a regular basis. Fire instructions for the home are displayed in prominent places throughout.
We hold 6 monthly fire drills/evacuations and our fire bells are tested weekly. Our fire evacuation procedure is as follows:
- If you discover a fire – immediately give warning by operating the nearest fire alarm.
- A member of staff – will telephone the fire brigade ringing 999 and give the address of the property. Assembly point for staff is the back garden to await further instruction.
- On hearing the fire alarm – clients should, if able, make their way to the assembly point which is the rear garden.
- If at night – Apply normal fire drill, however, if a fire in the client’s room – remove the client from the room if this is possible without endangering yourself. Mobile clients can be escorted to the appropriate fire exit and given blankets. Reassure clients and open any outside doors for firemen to gain access. Have ready for the Fire Officer a list of clients and where they are situated.
- Do not collect personal belongings, or return to the House, until the Fire Officer has authorised this.
We are committed to assessing all potential fire risks, risks to clients and any physical risks of the home. These will be documented and monitored and reviewed on an ongoing basis.
The purpose of these is to identify any hazards, evaluate the extent of the risk, eliminate or put control measures in place to reduce risk.
Admissions and Care Planning
- An initial enquiry is made to us, usually via our web site, social services or a family/carer.
- An informal discussion takes place with the prospective clients and/or their representative. This is intended to provide everyone with the best possible information on which to make an informed choice about their future. If the client comes through social services, the initial assessment will be undertaken as part of the care management process. However, we also need to assure ourselves and the clients that this particular home is suitable for them.
- A visit is organised to the potential clients or the opportunity for the clients to visit the home. The prospective clients and/or their representative arrange a date to enjoy a trial stay at the home. The suitability is assessed and the level of care required identified.
- A pre-assessment is undertaken and a care plan is devised, with input from management and the clients and/or his/her representative. A risk assessment is also undertaken. A trial stay of up to 6 weeks can then be arranged if required.
- A letter confirming our ability to meet the assessed level of care is provided to the clients along with a Contract, Clients Guide and Care Plan is provided to the clients, prior to arrival for signatures etc.
- A review of the care plan takes place after one month of the client’s arrival. This takes place with the full involvement of the clients and/or his/her representative – and the Manager. The care plan is reviewed thereafter on an ongoing basis.
- We do not accept emergency admissions or respite care, and we do not provide nursing care.
Our Terms and Conditions
Below are listed our basic Conditions of Admission:
- We request, for the purpose of risk assessment that all drugs, medications and treatment creams must be shown to the person in Charge on admission. Relatives and visitors are asked not to bring in medication or food without consulting the Person in Charge. Clients wishing to administer their own medication will be supervised by relevant staff with medications stored in the appropriate place and the process will be fully risk assessed.
- Clients are advised that this is a non-smoking home, however, they should discuss alcoholic drink requirements on admission, and are advised that their personal stock of these items are to be stored in a secure place in the kitchen.
- All electrical items brought by Clients on admission or during the occupation of the Home shall be first inspected as to their safety by us before their use. Clients will be charged for this service.
- At our discretion items of furniture may be brought in by the Client subject to inspection as to condition, whether fire retardant and defects liable to render the article unsafe or unfit. Transportation insurance and eventual removal of such items shall be the client’s responsibility or that of the executors.
Terms of Business
- Fees, unless otherwise stated, include accommodation, full board, personal care, basic toiletries and laundering of personal items. Registration with Doctors can be private, in which case the supply of drugs and medication will also be private, and the appropriate charge will be made. Patients treated under the NHS will receive medical attention, drugs and medication as available under the NHS.
- You will be initially accommodated in a named room; this is a single room with en suite facilities.
- The fees are chargeable monthly in advance and are payable by standing order/cheque/BACS payment. We reserve the right to charge interest at the rate of 2% above the Bank of England base rate for the time being in force, on any sums outstanding 30 days after the date of invoice. Fees will be reviewed from time to time as determined by us and/or Social Services as applicable. Any increase in the fee will be as a result of inflation, or any other increase in overheads or operating costs which we experience for the provision of additional care and service or as a result of statutory provisions coming into force after the date hereof. Any fee increase will be advised by giving one month’s written notice.
- We undertake to maintain a standard of care as required by the Registration Authority. If an occasion should occur where a complaint or query arises you are referred to our written procedure for dealing with complaints. If the complaint is not resolved, you can at any time refer the complaint to the Care Quality Commission, or Social Services, if you are funded by Social Services, at any time. Social Services, County Hall, Colliton Park, Dorchester, DT1 1XJ // Tel: 01305 221016 Email: email@example.com Care Quality Commission, Citygate, Gallowgate, Newcastle Upon Tyne, ME1 4PA // Tel: 03000 616161
- This agreement shall continue in force until terminated by either party giving to the other written notice one calendar month before termination. Should the Client leave the home without giving the required notice, payment of fees in lieu of notice at the normal monthly rate will be required, unless the client’s stay is for a predetermined period.
- We may give notice to the client of termination of this agreement as outlined in clause 5 above, requiring the client to leave the Home under the following circumstances:• Non-payment of fees• If having consulted the client and taken advice from the appropriate member of the primary health care team, e.g. GP, Consultant, Specialist or Social Worker concerning the present and future care needs of the Client, we are no longer able to meet the client’s needs.• Any circumstances or behaviour, which we feel, maybe seriously detrimental to the Home or welfare of other clients
- The first six weeks of admission shall be regarded as a trial period for the benefit of the client and ourselves. During this time a reduced period of notice of seven days can be given by either party.
- Management cannot accept responsibility for clients’ personal finances
Insurance: We are insured at the rate of £500.00 per client for valuable effects left in the Client’s rooms. If property of greater value is retained within the home, these must be covered by the client’s own insurance. Clients are asked not to keep excessive sums of cash or valuable items in their rooms. Valuables can be locked away for safekeeping upon request to the person in charge. A detailed list of any such items should be handed in on admission and updated as appropriate thereafter.
- No responsibility can be taken for personal possessions that are not clearly and permanently named. For clothing items this means woven nametapes stitched onto the clothing or written on with a laundry marker.
Status of the Home:
Registered with CQC and in recent inspection achieved a “Good” across all areas of requirements
We reserve the right to alter the terms and conditions, upon giving one month’s written notice to the clients. You will be issued with two copies of your terms and conditions for signing by you or your representative upon joining us.